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Frequently Asked Questions
Below you will find some commonly asked questions organized by type. If you don’t see your specific question below, contact Reta here.
Product Information
If you don’t see your specific question below, click the button on the right and you will receive an answer in 1-2 business days.
Yes! All our products are cruelty-free and vegan. No animal products here.
At this time we do not have samples nor sample sized products.
While we do not have travel specific products yet, many of our products meet travel guidelines. As of the publishing of this answer, travel guidelines recommend containers that are 3.4ounces (100 milliliters) or less per item. Any of our products fitting that description are safe for travel.
Yes! All of our collections and series have the same sized item as you would receive if you ordered them individually.
Ordering & Payment
We accept Visa, MasterCard, American Express, Discover, PayPal, Google Pay, Apple Pay,
At RetaCosmetics.com, we take the security of your payment information very seriously. We have implemented robust measures to ensure the confidentiality, integrity, and security of your payment details. Here are some of the key security features and practices we have in place:
1. Secure Payment Gateway: We utilize a trusted and secure payment gateway to process all online transactions. Our payment gateway complies with industry standards and uses encryption to protect your payment data during transmission.
2. Encryption: All sensitive data, including credit card numbers and personal information, is encrypted using SSL (Secure Socket Layer) technology. This encryption ensures that your information is securely transmitted over the internet and cannot be intercepted by unauthorized parties.
3. Payment Card Industry Data Security Standard (PCI DSS) Compliance: We adhere to the PCI DSS, a set of strict security standards designed to protect cardholder data. Our payment processing systems are regularly audited and tested to maintain compliance with these standards.
4. Tokenization: We use tokenization to further enhance security. Instead of storing your actual payment card details, a unique token is generated and used for transactions. This means that even in the unlikely event of a data breach, your sensitive card information remains secure.
5. User Account Security: We encourage customers to create strong and unique passwords for their accounts. If you forget your password, our secure password reset process (described here in the FAQs) allows you to reset it safely.
6. Regular Updates: We keep our systems and software up to date with the latest security patches and updates to address any known vulnerabilities.
7. Privacy Policy: Our privacy policy outlines how we collect, use, and protect your personal information, including payment data. You can review our privacy policy for more details on how we handle your data.
While we have implemented these security measures to safeguard your payment information, it’s important to also take personal precautions, such as keeping your login credentials confidential and monitoring your account for any unauthorized activity.
Rest assured that we are committed to providing a secure shopping experience on RetaCosmetics.com, and we continuously invest in security practices to protect your payment information and personal data. If you have any specific concerns or questions about security, please feel free to reach out at ronnie@retacosmetics.com
If you wish to modify an item in your order before it has been shipped, please contact Reta to request an order cancellation. This will allow you to place a new order for the desired items.
If your order has not yet shipped, you have the option to contact Reta to request a cancellation. Please note that once an order has been fulfilled and you’ve received a shipping confirmation email, we are unable to cancel the shipment.
You will be able to enter those at checkout.
To ensure affordable pricing for our customers, we kindly request that each order utilizes only one promotional code or discount.
Shipping & Delivery
Reta products are shipped from within the United States. Delivery time after our order has shipped are listed below:
United States: 3-8 business days
We offer free shipping on all orders over $45 in the United States. All other orders have a minimal standard shipping charge.
I know how exciting it is to get a new package in the mail. Reta will notify you via email with tracking info once shipping has been initiated.
No. Currently we are only shipping to locations within the United States of America.
Returns & Refunds
At Reta Cosmetics, we strive to provide you with high-quality skincare and cosmetic products that meet your needs. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, please review our return policy below.
30-Day Satisfaction Guarantee:
We offer a 30-day satisfaction guarantee on most of our products. If you are not entirely satisfied with your purchase, you may return it for a refund or exchange within 30 days from the date of purchase.
Read more on how to return a product on our Return Policy page. If you have additional questions, contact the logistics team at ronnie@retacosmetics.com
Please contact Reta’s logistics team at ronnie@retacosmetics.com
The processing time for a refund typically depends on several factors, including the payment method used, the expediency of the customer to return a product, and the inspection of returned product. Refunds can be processed within 5-10 business days after inspection of the returned product. Please refer to the Reta’s refund policy page to for precise information regarding our refund processing requirements.
If your items arrive damaged during the shipping process, Reta is dedicated to swiftly addressing the issue. Please send a photograph of the damaged products, including your Order # in the subject line, to ronnie@retacosmetics.com. We will gladly facilitate either a refund for your order or the replacement of the affected products. For additional information on our returns policy, please click here to find out more.
Skincare Advice
I recognize that establishing a skincare routine or selecting the right product can be a challenging endeavor, which is why I’ve introduced a couple of resources to assist you!
- Reta has put together collections and series bundled up to help steer you in the correct direction. These bundles contain everything you will possibly need. Also, these bundles are discounted!
- Reta has a great skincare quiz you can take that will help you find at least one product, based on your responses to questions.
The best guideline here is to look at the consistency and work from thinnest to thickest. Start with cleansers and work towards cream moisturizers.
We strongly recommend completing our skincare quiz to tailor a product or routine specifically to your needs based on your responses.
Most products are best applied to clean, dry skin, with the exception of moisturizers. Applying moisturizers to slightly damp skin can enhance moisture retention. Additionally, it’s advisable to apply hyaluronic acid-based serums to damp skin.
Ingredient & Product Safety
Yes. All of Reta’s products are cruelty free, vegan, and paraben free. Reta also has products that are sulfate free, silicone free and eco-friendly. Look for the insignia in the product description to know.
Yes. Ingredients for the products are listed on each product page as well as on the product label.
NO! No testing is done on animals. Reta is cruelty free and vegan. No animal products here.
Account & Privacy
To create an account click “My Account” in the top navigation menu or header of our website, locate and click on the “My Account” or “Sign Up” option. This will take you to the account creation page.
Complete the Registration Form on the account creation page. Fill in the required information, which includes your name, email address, and a password. Some additional details may be requested depending on your preferences.
After submitting the registration form, check your email inbox for a verification email from Reta Cosmetics. Click the verification link provided in the email to confirm your account. This step is essential to activate your account. Once your account is verified, you can log in using your email and password. Upon logging in for the first time, you may have the option to set your account preferences, such as notification settings or shipping addresses.
**Updating Your Account:** Visit RetaCosmetics.com and click on “My Account” Enter your email address and password to access your account. Once logged in, you will be directed to your account dashboard. Here, you can manage various aspects of your account. To update your account information, click on “Account Details” or a similar option. In the account details section, you can edit your personal information, including your name, email address, and password. Make the desired changes, and remember to save your updates. To update shipping or billing addresses, here, you can add, edit, or delete addresses as needed. If you have saved payment methods for faster checkout, you may be able to manage these within your account settings as well.6. **Notifications and Preferences:** Explore other sections of your account dashboard to manage notification preferences, order history, and more. If you encounter any difficulties while creating or updating your account on RetaCosmetics.com, our customer support team is here to assist you at hello@retacosmetics.com
We are committed to safeguarding the privacy of our website visitors, and this policy details our practices regarding your personal data, complying with both UK and US regulations. Go to our Privacy Policy page to read more.
We may occasionally send promotional emails advising of sales. We make it easy to one button unsubscribe.
Visit RetaCosmetics.com and navigate to the login or My Account link. Below the login form, you’ll find a “Lost your password?” link. If you’ve forgotten your password, click on the “Lost your password?” link to initiate the password reset process.
On the password reset page, you’ll be prompted to enter the email address associated with your RetaCosmetics.com account. Please ensure that the email address you enter matches the one you used to create your account. After entering your email address, we’ll send you an email containing a secure password reset link unique to your request. This email will be sent to the email address you provided.
The password reset link included in the email is time-limited and can only be used once. It is also cryptographically secure to prevent unauthorized use.
When you click on the password reset link from the email, you’ll be directed to a password reset page. Here, you can enter a new password for your RetaCosmetics.com account.
Reta Cosmetics provides guidelines for creating a secure password, which typically includes a minimum length, a mix of upper and lower-case letters, numbers, and special characters. These criteria are clearly communicated on the password reset page.
After successfully resetting your password, you’ll see a confirmation message on the page, indicating that your password has been changed.
With your new password in place, you can immediately log in to your RetaCosmetics.com account using the updated credentials.
Contact & Customer Support
Reach out by using the contact Reta form on the Contact page. Or you can email the support team at ronnie@retacosmetics.com
Right now, there are no set hours. Reach out and your question will be answered in 24-48 hours. You can reach me by using the contact form on the contact Reta page or email the customer support team at ronnie@retacosmetics.com
Contact Reta Cosmetics by using the contact Reta form or email the team at ronnie@retacosmetics.com